Female Customer Service Representative
Job Description
As a Customer Service Representative, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. Your role involves effective communication, problem-solving, and a commitment to delivering exceptional service.
Requirement(s)
• Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. • Act as a friendly and knowledgeable representative, addressing customer needs and concerns with empathy. • Investigate and resolve customer issues, escalating more complex problems to appropriate departments when necessary. • Provide accurate information about products, services, and company policies. • Stay informed about the company's products, services, and promotions to effectively assist customers. • Continuously update the knowledge base to handle a variety of customer queries. • Communicate effectively with other departments to ensure timely resolution of customer issues. • Provide clear and concise information to customers regarding products, services, and issue resolution. • Maintain accurate records of customer interactions, transactions, comments, and complaints. • Report recurring issues and trends to management for process improvement. • Adhere to established customer service standards and guidelines. • Participate in training sessions to enhance customer service skills and knowledge. • Collaborate with the team to identify areas for process enhancement. Qualifications: • High school diploma or equivalent; additional education or training is a plus. • Proven customer service experience or related experience in a similar role. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities and attention to detail. • Ability to handle stressful situations with patience and professionalism. • Familiarity with customer service software, CRM systems, and Microsoft Office applications. Females only. NB: All interested candidates should send their cvs to margaretadomakotwumwaa@gmail.com
