Sales Executives
Job Description
Customer Service • Enhance the Company brand image in all customer interactions. • Provide an extraordinary customer experience at all times. • Ensure customers feel welcome and treat all customer information confidentially. • Serve customers in an enthusiastic, professional, and committed manner. • Respond to customer requests, questions, and complaints with speed and accuracy. • Manage customer queues effectively and minimize waiting time. • Maintain a calm and professional attitude during conflict situations. • Attend weekly online training and educational sessions for personal development. • Review customer feedback tools daily and take corrective actions where necessary. • Maintain professional appearance including proper makeup, clean uniform/dress, and appropriate footwear. Sales and Performance • Aggressively pursue and achieve individual and store sales targets. • Apply effective sales techniques and implement brand-specific training provided by the company. • Cross-sell and up-sell products to increase sales value. • Understand and implement the company’s gifting policy. • Communicate, understand, and implement lay-by sales procedures effectively. • Educate customers on brand history, product features, and brand stories learned during training. • Support and participate in in-store and out-of-store promotions. • Take proactive steps to achieve personal and store performance targets. • Offer advice to customers on new products, promotions, and product care. • Track personal sales performance including units sold. Merchandising • Ensure proper merchandising and display of products within the store. • Check product availability in drawers and restock shelves accordingly. • Ensure shelves remain fully stocked and presentable at all times. • Arrange products with labels facing forward. • Place testers appropriately in front of the corresponding products. • Follow brand merchandising guidelines and instructions. • Ensure testers, shelves, and products are clean at all times. Housekeeping • Maintain the overall cleanliness and appearance of the store. • Ensure all products remain clean and dust-free. • Clean product caps, shelves, drawers, and display counters regularly. • Ensure corners, shelves, and counters remain free of dust. • Arrange extra products neatly in drawers. Administration • Understand and follow company credit and administrative procedures. • Accurately complete required documentation such as daily counts, stock records, and customer information. • Maintain proper filing and storage of all documentation. • Ensure accuracy and attention to detail in processing customer transactions. • Follow up with customers when necessary to maintain relationships and improve sales. • Keep system passwords secure and confidential. • Perform any other related duties that may be assigned from time to time
Requirement(s)
Educational Qualification • Minimum of Senior High School Certificate, HND, or Diploma in Marketing, Sales, Business Administration, or a related field. Knowledge, Skills, and Abilities • Good knowledge of sales and customer service principles. • Ability to communicate effectively and build relationships with customers. • Strong product presentation and persuasion skills. • Good personal grooming and professional appearance. • Ability to work under pressure and meet sales targets. • High level of integrity, professionalism, and confidentiality. • Attention to detail and ability to follow procedures.
