Customer Success Coordinator
Job Description
We’re seeking a part-time Customer Success Coordinator to provide supportive, high-touch engagement to prospective and existing clients—primarily via SMS and scheduled phone consultations. This role goes beyond standard call center work, focusing on relationship-building and personalized guidance to ensure each individual progresses smoothly on their health journey.
Requirement(s)
Strong Communication Skills: Exceptional written and verbal communication for SMS-based and phone interactions. Customer Success Mindset: Passion for guiding clients toward successful outcomes, resolving concerns, and celebrating progress. Tech Proficiency: Comfortable learning new tools; experience with CRMs, telehealth, or scheduling software is helpful. Excel Familiarity: Capable of setting up basic tracking sheets or running simple data reports. Healthcare/Wellness Interest: Familiarity with medical or wellness services (telehealth, physical therapy, chiropractic, concierge medicine) is a plus. Flexible Availability: Must be able to respond quickly to inbound leads and client messages throughout the day (East Coast business hours, ~16:00–24:00 GMT). Attention to Detail: Consistently accurate in updating records, maintaining privacy standards, and following up on next steps.
