Job Vacancy For Help Desk Officer
May Masters Limited
Tema, Tema Metropolitan Greater Accra
Administrative and Support Service Activity
Full-time . On-Site
Posted 5 days ago
Job Description
Handle customer enquiries and complaints via phone, email, or social media • Provide product and service information to customers • Process orders and transactions • Manage and resolve customer complaints • Identify and escalate issues to supervisors • Follow up on customer interactions • Document and update customer records based on interactions • Develop and maintain a knowledge of the evolving products and services
Requirement(s)
2 years work experience as a customer service representative • Strong phone handling skills and active listening • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively
