Banking Operations Coordinator
Job Description
A Multinational Financial Institution seeks the services of a Banking Operations Coordinator for their Head Office in Accra. General Description: Assist Banking Operations Manager to oversee banking operation processes across the business and adherence to operational manual amongst other policies. RESPONSIBILITIES/ DUTIES Business Development Develop specific strategies to support business growth objectives. Responsible for assisting the Banking Operations Manager on all branch operational issues by ensuring compliance to processes and procedures. Responsible for the execution of the company's account manual and all related Policies of the Banking Operations Division Perform other ad-hoc business development task assigned by Supervisor, Non -Cash Operations Management Responsible for daily and monthly reconciliations of all backoffice transactions (CASA, IVEST, CHEQUES, INSURANCE, INTERNAL ACCOUNTS, FEES, USSD, MOBISAVE, FUNDS TRANSFER, INSURANCE AND MOBILE MONEY) Ensure frontline staff are complying with standard operating processes and policies. Responsible for all effective execution of all funds transfer (Internal and external) Regular branch visits to ensure compliance with SOPs and provide support. Assist Banking Operations Manager on all staff training. Ensure strict adherence to cash management. Provide system support to branches and team. Responsible for reconciliation of all internal accounts. Responsible for customers account management in MIP and dormant accounts Ensure branch operations supervisors adheres to daily CCTV monitoring reports and branch opening and closing procedures Responsible for the management of all Izwe cheque books. Responsible for Izwe cheque clearing (Inward and Outward). Responsible for all transfers and payments for Izwe clients. Responsible for the management of branch operations supervisor on all non-sales related tasks in the branch Customer care and Relationship Management Collaborate with relevant departments to ensure that workflows, processes, structures, and set-up in the banking halls support efficient service delivery. Monitor service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards. Lead and develop a strong sense of client orientation amongst all staff. Ensure the effective implementation of service recovery initiatives to ensure that client complaints are effectively addressed. Compliance, Security and Control Comply with relevant institutional policies, processes, and procedures. Be well informed to implement policies, processes, and procedures of the Institution. Ensure full implementation of all recommendations of audit, compliance, and other management reports. Full adherence to KYC requirements for all accounts opening Assist the banking operation manager on all regulatory reports timely
Requirement(s)
Educational Qualification A Bachelors ‘Degree is recommended Business Administration or related Field. Master’s Degree /Professional qualification will be an added advantage. Technical Branch Operations experience at a bank or Savings and Loans with a minimum of 5 years' Experience is essential. Relevant customer service industry experience. Relevant knowledge of applicable laws and regulations in the financial industry. Good knowledge of MS Office suite of programs. Personality Verbal and written communication. Delivering results and meeting customer expectations Process Improvement. Financial knowledge Attention to detail. Hard working and goal driven Ambitious and enthusiastic team player. Ability to maintain high accuracy levels and work quality standards. Good interpersonal skills. Ability to keep things in confidence and exhibit a high level of integrity. Problem-Solving
