Social Performance Manager
Job Description
Plan and manage the implementation of Social Performance Management (SPM), the use of the SPI4 tool and action plans to close SPM and Client Protection gaps
Requirement(s)
Conduct the SPI4 assessments quarterly Conduct regular orientation and trainnig for MF staff to build internal capacity to implement USSPM at all levels of the operation, the client protection principles (CPP), Prepare detailed SPM work plan to improve compliance to USSPM Improve practices to achieve compliance targets Regularly visit field staff and identify gaps in practice at branch level Help prepare regular progress reports Manage social outreach and outcome data and reporting - poverty and rural outreach and social outcomes Plan and roll out initiatives such as financial literacy to client Develop training materials related to SPM, CP, Financial Literacy, client orientations Plan training throughout the year and train staff and clients on relevant topics Conduct periodic client and staff survey to identify challenges and solutions they are facing
